CANADIAN POLICIES AND PROCEDURES

ILSC has policies and procedures in place to help ensure our students have the best possible experience while at ILSC.

 

English/French Only

We have an English/French Only Policy in the school. This means that whenever you are in the school you must speak English or French (whichever language you are studying.)

If ILSC students are not speaking English/French (their language of study) in the school the following rules apply:

  • First offence: The student will be given a written warning.
  • Second offence: The student will be suspended from school for 1 day.
  • Third offence: The student will be suspended from school for 3 days.
  • Fourth offence: The student will be suspended from school for one week, and, if applicable, a letter will be sent to their agent and/or parents.

In the event of a suspension, students are not permitted anywhere on the school premises.

 

Lateness & Absenteeism

Students are expected to attend class regularly. They must attend 80% of their classes each session as part of the requirement to receive a credit for each course taken. If a student is absent for more than 20% of the overall study period, they will not receive the official ILSC certificate.

All students are expected to be on time to classes.

Attendance, punctuality and participation are important parts of learning.

  • Students who come to class every day learn more English.
  • Students who come to class on time don’t miss important parts of the lesson.
  • Students who come to class on time join with the other students and the teacher in getting the class off to a good start.

Penalties will apply to those who arrive late:

  • If a student arrives between 1 and 15 minutes late for class, 15 minutes will be deducted.
  • If a student arrives later than 15 minutes after the class start time, the student may either be allowed to enter the class quietly or asked to return after the break. 90 minutes will be deducted.
  • If a student leaves or arrives at the break, 90 minutes will be deducted.
  • If a student develops a habit of being late or skipping classes, he/she may be referred for counselling. 
  • Students who arrive late are expected to catch up on what they missed. If a student requires additional information to catch up, he/she should request it from the teacher at an appropriate, non-intrusive time.

 

Authorized Break and Leave of Absence

An Authorized Break does not exceed four weeks and is a postponement of studies where the student does not forfeit any tuition. A student must have completed 12 weeks of study before they can request an Authorized Break and the student must have a valid Visa.

A Leave of Absence does not exceed two weeks and the student forfeits the tuition and corresponding study time.

Upon returning from an Authorized Break or a Leave of Absence, we will try to place students in the same classes they were in previously but this may not always be possible if the classes are full.

 

Dispute Resolution Policy

ILSC students can talk about difficulties with their teachers, Counsellors/Liaisons and/or Administration. If no satisfactory solution is found, students need to follow formal procedures including presenting the problem in writing to the School Director, who will, in writing, address and resolve the dispute. In case such disputes are not resolved to the students' satisfaction, students have the right to appeal the decision in writing to Languages Canada.

 

Dismissal

ILSC students must keep good attendance and attend at least 80% of their classes. They must speak only English (or English/French at ILSC-Montréal) when on school premises. If these expectations are not met, students will receive counselling. After appropriate warnings, students will be expelled. Likewise, if a student’s behavior is inappropriate by the school’s standards, the above procedures will be followed.

 

Class Change

Students can request a class change on the Thursday of their first week at ILSC. Program Directors are available to discuss academic challenges that students may face with their courses.

 

Dispute Resolution Policy

ILSC students can talk about difficulties with their teachers, Counsellors/Liaisons and/or Administration. If no satisfactory solution is found, students need to follow formal procedures including presenting the problem in writing to the School Director, who will, in writing, address and resolve the dispute. In case such disputes are not resolved to the students' satisfaction, students have the right to appeal the decision in writing to Languages Canada.

 

Refund Policy ILSC Canada

To receive a refund of any portion of tuition fees, you must give ILSC written notice that you intend to withdraw from the program in which you have enrolled. If your Study Permit or Visa is denied, ILSC will retain the lesser of 25% of the total tuition fees due or $200 and, if applicable, the $220 Accommodation Registration Fee.

If you cancel in writing before your program starts, you will receive a refund of the following percentage of your tuition fees:

  • Less than 7 days after your registration is submitted and before the program start date: the greater of either 75% of the total fees due or total fees minus $400
  • 30 days or more before the program start date: 75% of the total fees due
  • Less than 30 days before the program start date: 60% of the total fees due

If you cancel in writing or are dismissed from ILSC after your program starts, you will be refunded the following percentage of your tuition fees:

  • Less than 10% of program completed: 50% of total fees
  • 10-30% of program completed: 30% of total fees
  • More than 30% of program completed: 0% (no refund)

Change of schedules is considered the same as cancellation. i.e. for a schedule change Full-Time Intensive (30 lessons/week) to Full-Time (24 lessons/week), you will have to cancel the whole program and re-apply for the Full-Time program.

Specialty programs are not transferrable to core programs. If you change your program from a specialty program to a core program, you have to cancel the specialty program and re-apply for the core program.

If you are eligible for a refund under the conditions above, you will receive the refund within 30 days of ILSC receiving written notice of cancellation or ILSC's notice to you of dismissal.